Compliments, complaints & feedback

At Queensland Museum Network, we value and appreciate feedback to help us improve our business. Complaints may be made using any of the methods outlined below, however customers are encouraged to submit their complaint online.

Online

You can provide feedback, give compliments and complaints online using our web form

In person

You can also talk directly to our Front of House supervisors and managers or our Operations Managers at every campus.

By phone

Please call us on 07 3840 7555 during business hours and advise that you wish to make a complaint.

In writing

Please send your correspondence to PO Box 3300 South Brisbane BC QLD 4101. You may address your letter to the Queensland Museum Network Directorate.

Social media

You can contact us directly through our social media channels on Facebook, Twitter and Instagram.

You can read our complaints management policy and procedure (67 KB) pdf document icon for more information.